Refund policy

REFUND & RETURN POLICY — PetNest SA

We only accept refund requests in the 
following cases:

✅ Item arrived damaged
✅ Item is defective or not working
✅ Wrong item was delivered
✅ Item never arrived after 45 days

HOW TO CLAIM
Email kwayallthewayza@gmail.com within 
7 days of receiving your order with:
- Your order number
- A clear photo of the item
- Description of the problem

We do NOT accept returns for:
❌ Change of mind
❌ Wrong size ordered by customer
❌ Buyer's remorse
❌ Minor colour differences due to 
   screen display

RESOLUTION
Once approved we will offer either:
- A replacement item at no cost
- Store credit
- Full refund to original payment method

Refunds are processed within 5-7 
business days.

Contact: kwayallthewayza@gmail.com